Terms & Conditions


These conditions of sale apply to goods supplied by Tim Moss Limited. Registered in England and Wales with no.5949388 registered office at 326 Dukes Mews, Muswell Hill, London N10 2QN (the Company). Any Quotation given by the Company is an invitation to you to place an order with the Company only. No contract exists between you and the company for the sale of any goods until the Company has received and accepted your order and gives you confirmation in writing.

Confirmation of order

Confirmation of an order will only be sent when all details have been agreed with the Company and the first payment has been made. Once the Company sends this confirmation and payment has cleared, there is a binding and legal contract between you and the Company. No addition or alteration to the order will be valid unless agreed in writing by the Company. In the event of such alteration a surcharge may be made at the discretion of the Company. Plumbing, tiling, electrical and building work will not be included in the contract unless separately agreed. For the avoidance of doubt the Quotation does not include the final connections of electrical appliances and water supplies to appliances.


On confirmation of order a first payment of 50% of the total purchase price is due. Two weeks prior to delivery a further 40% is due. The remaining balance of 10% is due upon completion. If you delay your delivery, the payment will still be due, unless otherwise agreed in writing with the Company. The Company reserves the right to charge interest on overdue payments at 3% above the current UK base rate which will be calculated on a daily basis. In the event of late or non payment and without affecting any other rights or remedies of the Company, the Company shall be entitled to either suspend delivery of the goods and their installation without notice and charge interest until all amounts owing (including accrued interest) have been paid in full or terminate the contract by notice to you in writing.


Delivery is scheduled for approximately eight to ten weeks from receipt of the signed Confirmation of Order, all details having been agreed. Responsibility of the goods will pass to the client upon delivery. Any damage or loss caused by persons not employed by the Company such as builders or other tradespersons is the responsibility of the client. The risk in the goods not installed by the Company shall pass to you on delivery. For goods installed by the Company risk shall pass after installation. Damage in either case due to inadequate site access shall be at your risk.


It is the customer’s responsibility to ensure the site is ready for installation. The site needs to be clear, with all old cupboards removed, walls in a sound condition with one coat of emulsion, flooring in place and all services in position.


Once the kitchen is installed the stone masons will visit to template your worktops (if applicable). They will then return two to four weeks later to fit the worktop. You will need to arrange for your taps and hob to be disconnected and then reconnected once the stone has been fitted.

Variations in colour

The customer will be shown a sample of a typical piece of furniture and worktop. Due to the nature of some of the timbers and worktops used there will be natural variations in colour and surface markings. No guarantee is given that the furniture and worktops supplied will be an exact replica in terms of colour and surface markings as those displayed in the Company’s showroom.

Fitting tolerances

Voids and fillers surrounding the installed furniture are part of normal fitting tolerances and cannot be accepted as a basis for complaint.


If the agreed delivery date is extended after signing the confirmation of order, the Company reserves the right to make a charge for the storage of your furniture.


Cancellation of orders will only be accepted if the Company has agreed in writing and on condition that you reimburse the Company all costs and expenses or losses and damages resulting from the cancellation.


All goods supplied by the Company are warranted free from defects. All goods must be inspected immediately following installation (no later than seven days) and will be repaired or replaced free of charge if found to be defective or damaged in any way arising from the installation by the Company’s representatives. This warranty does not apply to any defect arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Company, failure to follow the Company’s instructions on aftercare or any alteration or repair carried out without the Company’s approval.